ctrld/docs/provisioning-failure-codes.md

Provisioning failure codes

When ctrld hits a terminal failure during provisioning, it reports the same stable code on three surfaces:

• Result file — provision_result.json in the ctrld home directory (next to the persisted internal ctrld.log). JSON with stage, code, exit_code, message, and for listener failures a bounded detail.attempts list of {addr, proto, os_error}. Written atomically, removed on the next successful provisioning. Never contains provision tokens, resolver/device IDs, or configuration contents.
• Output line — one fixed-format line on the CLI output: provisioning failed: stage=<stage> code=<CODE> (exit <N>). The macOS pkg postinstall extracts exactly this line into the installer log, so MDM consoles see it without any ctrld log configuration.
• Exit code — stage-scoped: bootstrap 30–39, listener 40–49, service 50–59. Unrelated existing contracts are unchanged (ctrld status exits 0–3; invalid deactivation pin exits 126).

A customer or administrator only needs to report the code (or the whole output line). The table below is the maintained support mapping; it must stay in sync with cmd/cli/provision_result.go and changes in the same MR.

Codes

Code	Stage	Exit	Failure scenario	Next action / evidence
API_UNREACHABLE	bootstrap	30	The Control D API could not be reached or answered with a retryable error (network failure, proxy interference, 5xx, timeout) and retries ran out. The service manager may retry the service later.	Check the device's network path to api.controld.com (DNS, proxy, firewall, captive portal). Ask for the result file's message and whether other TLS traffic works.
API_REJECTED	bootstrap	31	The API answered and permanently rejected the configuration (4xx other than 408/429): bad or revoked token, malformed request. ctrld exits without burning service-manager restarts because retrying cannot change the answer.	Verify the provision token / org configuration in the Control D dashboard. Re-push after fixing credentials. Evidence: HTTP status in the result file message.
API_DEVICE_INVALID	bootstrap	32	The API reports the device/resolver no longer exists (error code 40402). ctrld self-uninstalls its service because the identity is gone server-side.	Confirm the device was deleted or re-provisioned in the dashboard; re-provision with a current token. No local evidence needed beyond the code.
LISTENER_BIND_FAILED	listener	41	No listen address could be bound after all fallbacks (configured address, 0.0.0.0:53, localhost:53, port 5354, random) were exhausted. detail.attempts records each tried address with the UDP/TCP OS error, e.g. address already in use (another DNS service owns the port) or can't assign requested address (address not on any interface).	Read detail.attempts: address already in use → find the process owning the port (sudo lsof -i :53 -nP); can't assign requested address → the configured IP is not present on the device. Then fix the conflict or the listener config.
LISTENER_CONFIGURED_ADDR_UNAVAILABLE	listener	42	An explicitly configured listener address could not be bound and configuration checks forbid falling back to another address, or (macOS intercept mode) the required explicit address is unavailable.	The configured ip:port in the listener config is wrong for this device or occupied. Verify the address exists on an interface and nothing else binds it; correct the config rather than expecting fallback.
SERVICE_INSTALL_FAILED	service	51	The OS service manager refused to install the service (launchd/systemd/SCM registration failed).	Check OS-level constraints: permissions/elevation, MDM policy blocking daemon installation, corrupted previous install. Evidence: result file message (service manager error), plus launchctl print system/ctrld / systemctl status ctrld / SCM state.
SERVICE_START_FAILED	service	52	The service installed but the service manager could not start it.	Check the service manager's own log for the start error, then the ctrld home dir ctrld.log. Often permissions or a binary quarantined by security tooling.
SERVICE_SELFCHECK_FAILED	service	53	The service started but never became healthy: no fresher failure was reported by the daemon, and the post-install DNS self-check failed. The just-installed service is rolled back (uninstalled). If the daemon itself recorded a more specific failure (e.g. a listener code), that code is reported instead of this one.	Ask for the drained service log printed by ctrld start and the result file. If the service was running but unreachable, check host firewall rules intercepting DNS to the listener.

Reading the result file

macOS and Linux (default service home is /etc/controld):

sudo cat /etc/controld/provision_result.json

On Windows the file sits next to ctrld.exe in the install directory. A custom homedir config moves it accordingly; routers and mobile use their platform home directory.

The file sits in the same directory as the persisted internal log (ctrld.log) for the user the service runs as. On a healthy install the file is absent.

Rules for maintainers

• Codes are append-only once released. Never rename, renumber, or reuse a code or exit number; add a new one and note the deprecation here.
• Every code added in cmd/cli/provision_result.go needs a row here in the same MR. Tests enforce the code/stage/exit maps and that this table has exactly one row per code.
• Detail must stay bounded and free of secrets: the constructor strips the provision token and cd UID and caps sizes; do not bypass it.