commit for the purpose of working on another machine

2026-08-18 08:27:13 +02:00 · 2026-07-19 13:37:11 -06:00
parent 4f2676adc0
commit ad01b5a64d
29 changed files with 1905 additions and 10 deletions
@@ -0,0 +1,65 @@
+#!/usr/bin/env bun
+// Runs the AI contact-screening pipeline against an EXISTING Zammad ticket, for spot-testing
+// against a real Zammad instance (whichever ZAMMAD_URL/ZAMMAD_TOKEN in .env point at). This
+// writes real tags/notes/shared-draft/priority/group changes to that ticket — it is not a
+// dry run. See api/server.ts's POST /contact/message/dry-run if you just want to preview a
+// classification without touching Zammad at all.
+//
+// Usage: bun scripts/screen-ticket.ts <ticketId> [--yes]
+//   --yes   skip the confirmation prompt (useful for scripting)
+
+import { createInterface } from 'node:readline/promises';
+import { ZammadClient, TOPIC_GROUP_MAP, type ContactTopic } from '../services/ZammadClient';
+import { AiScreeningClient } from '../services/AiScreeningClient';
+import { screenContactSubmission } from '../services/ContactScreeningService';
+
+const [, , ticketIdArg, ...flags] = process.argv;
+const ticketId = Number(ticketIdArg);
+const skipConfirm = flags.includes('--yes');
+
+if (!ticketId || Number.isNaN(ticketId)) {
+  console.error('Usage: bun scripts/screen-ticket.ts <ticketId> [--yes]');
+  process.exit(1);
+}
+
+const REVERSE_TOPIC_MAP = Object.fromEntries(
+  Object.entries(TOPIC_GROUP_MAP).map(([topic, group]) => [group, topic]),
+) as Record<string, ContactTopic>;
+
+function stripHtml(html: string): string {
+  return html.replace(/<[^>]+>/g, ' ').replace(/\s+/g, ' ').trim();
+}
+
+const zammadClient = new ZammadClient();
+const aiClient = new AiScreeningClient();
+
+const ticket = await zammadClient.getTicket(ticketId);
+const articles = await zammadClient.getTicketArticles(ticketId);
+const message = stripHtml(articles[0]?.body ?? '');
+const customer = await zammadClient.getUser(ticket.customer_id);
+const senderEmailDomain = customer.email?.split('@')[1] ?? '';
+// topic is only soft context for the classifier (planZammadActions no longer branches on it),
+// so an imperfect reverse-lookup from the ticket's current group is fine.
+const topic = REVERSE_TOPIC_MAP[ticket.group] ?? 'questions-comments';
+
+console.log(`Target Zammad: ${process.env.ZAMMAD_URL || '(ZAMMAD_URL not set)'}`);
+console.log(`Ticket #${ticketId}: "${ticket.title}" (group: ${ticket.group} -> inferred topic: ${topic})`);
+console.log(`Message: ${message.slice(0, 300)}${message.length > 300 ? '...' : ''}`);
+console.log('This will write real tags/notes/shared-draft/priority/group changes to this ticket.');
+
+if (!skipConfirm) {
+  const rl = createInterface({ input: process.stdin, output: process.stdout });
+  const answer = await rl.question('Proceed? (y/N) ');
+  rl.close();
+  if (answer.trim().toLowerCase() !== 'y') {
+    console.log('Aborted.');
+    process.exit(0);
+  }
+}
+
+await screenContactSubmission(
+  { ticketId, topic, subject: ticket.title, message, senderEmailDomain, replyTo: customer.email },
+  { aiClient, zammadClient },
+);
+
+console.log('Done — check the ticket in Zammad for tags/notes/shared draft.');