From b0d1e5299d985714728666352f1061fbfce1b415 Mon Sep 17 00:00:00 2001
From: Will Freeman <hohosanta@me.com>
Date: Thu, 23 Apr 2026 09:43:18 -0600
Subject: [PATCH] add customer before creating ticket

---
 api/services/ZammadClient.ts      | 40 ++++++++++++++++++++++++++++++-
 webapp/src/services/apiService.ts |  2 +-
 2 files changed, 40 insertions(+), 2 deletions(-)

diff --git a/api/services/ZammadClient.ts b/api/services/ZammadClient.ts
index 39a533d..f1e5937 100644
--- a/api/services/ZammadClient.ts
+++ b/api/services/ZammadClient.ts
@@ -44,15 +44,53 @@ export interface CreateTicketPayload {
 }
 
 export class ZammadClient {
+  private async upsertCustomer(name: string, email: string): Promise<number> {
+    const normalizedEmail = email.toLowerCase();
+
+    // Search for existing user by email
+    const searchResponse = await fetch(
+      `${ZAMMAD_URL}/api/v1/users/search?query=${encodeURIComponent(normalizedEmail)}&limit=1`,
+      {
+        headers: { 'Authorization': `Token token=${ZAMMAD_TOKEN}` },
+      }
+    );
+
+    if (searchResponse.ok) {
+      const users = await searchResponse.json() as Array<{ id: number; email: string }>;
+      const match = users.find(u => u.email?.toLowerCase() === normalizedEmail);
+      if (match) return match.id;
+    }
+
+    // Create the customer if not found
+    const createResponse = await fetch(`${ZAMMAD_URL}/api/v1/users`, {
+      method: 'POST',
+      headers: {
+        'Authorization': `Token token=${ZAMMAD_TOKEN}`,
+        'Content-Type': 'application/json',
+      },
+      body: JSON.stringify({ firstname: name, email: normalizedEmail, roles: ['Customer'] }),
+    });
+
+    if (!createResponse.ok) {
+      const text = await createResponse.text();
+      throw new Error(`Zammad customer creation failed: ${createResponse.status} ${text}`);
+    }
+
+    const user = await createResponse.json() as { id: number };
+    return user.id;
+  }
+
   async createTicket(payload: CreateTicketPayload): Promise<void> {
     const { name, email, topic, subject, message } = payload;
     const group = TOPIC_GROUP_MAP[topic];
 
+    const customerId = await this.upsertCustomer(name, email);
+
     const body = JSON.stringify({
       title: subject,
       group,
       priority: topic === 'media' ? '3 high' : '2 normal',
-      customer: email,
+      customer_id: customerId,
       article: {
         subject,
         body: message,
diff --git a/webapp/src/services/apiService.ts b/webapp/src/services/apiService.ts
index 2d0247e..4b2f16d 100644
--- a/webapp/src/services/apiService.ts
+++ b/webapp/src/services/apiService.ts
@@ -48,7 +48,7 @@ export class BoundingBox implements BoundingBoxLiteral {
 }
 
 const apiService = axios.create({
-  baseURL: window.location.hostname === "localhost" ? "http://localhost:3000" : "https://api.deflock.org",
+  baseURL: window.location.hostname === "localhost" ? "http://localhost:3420" : "https://api.deflock.org",
   headers: {
     "Content-Type": "application/json",
   },