create helpdesk tickets from form submission (#111)

2026-07-06 12:28:11 +02:00 · 2026-04-21 11:36:24 -06:00
parent deafac1a9e
commit c298a3f5d4
4 changed files with 137 additions and 1 deletions
@@ -0,0 +1,81 @@
+import { Type, Static } from '@sinclair/typebox';
+
+const ZAMMAD_URL = process.env.ZAMMAD_URL || '';
+const ZAMMAD_TOKEN = process.env.ZAMMAD_TOKEN || '';
+
+export type ContactTopic =
+  | 'website-support'
+  | 'app-support'
+  | 'local-groups'
+  | 'media'
+  | 'questions-comments';
+
+export const ContactMessageBodySchema = Type.Object({
+  name: Type.String({ minLength: 1 }),
+  email: Type.String({ format: 'email' }),
+  topic: Type.Union([
+    Type.Literal('website-support'),
+    Type.Literal('app-support'),
+    Type.Literal('local-groups'),
+    Type.Literal('media'),
+    Type.Literal('questions-comments'),
+  ]),
+  subject: Type.String({ minLength: 1 }),
+  message: Type.String({ minLength: 1 }),
+  turnstileToken: Type.String({ minLength: 1 }),
+});
+
+export type ContactMessageBody = Static<typeof ContactMessageBodySchema>;
+
+const TOPIC_GROUP_MAP: Record<ContactTopic, string> = {
+  'website-support': 'Website Support',
+  'app-support': 'App Support',
+  'local-groups': 'Local Groups',
+  'media': 'Media',
+  'questions-comments': 'General Support',
+};
+
+export interface CreateTicketPayload {
+  name: string;
+  email: string;
+  topic: ContactTopic;
+  subject: string;
+  message: string;
+}
+
+export class ZammadClient {
+  async createTicket(payload: CreateTicketPayload): Promise<void> {
+    const { name, email, topic, subject, message } = payload;
+    const group = TOPIC_GROUP_MAP[topic];
+
+    const body = JSON.stringify({
+      title: subject,
+      group,
+      priority: topic === 'media' ? '3 high' : '2 normal',
+      customer: email,
+      article: {
+        subject,
+        body: message,
+        type: 'email',
+        sender: 'Customer',
+        from: `${name} <${email}>`,
+        to: 'contact@deflock.org',
+        internal: false,
+      },
+    });
+
+    const response = await fetch(`${ZAMMAD_URL}/api/v1/tickets`, {
+      method: 'POST',
+      headers: {
+        'Authorization': `Token token=${ZAMMAD_TOKEN}`,
+        'Content-Type': 'application/json',
+      },
+      body,
+    });
+
+    if (!response.ok) {
+      const text = await response.text();
+      throw new Error(`Zammad ticket creation failed: ${response.status} ${text}`);
+    }
+  }
+}