diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index b748e3fa46e..cdf5fedcb8d 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -22,6 +22,7 @@ class Issue(Document):
 		return "{0}: {1}".format(_(self.status), self.subject)
 
 	def validate(self):
+		self.flags.ignore_disabled = 1
 		if self.is_new() and self.via_customer_portal:
 			self.flags.create_communication = True