diff --git a/erpnext/support/doctype/support_ticket/support_ticket.py b/erpnext/support/doctype/support_ticket/support_ticket.py
index 2db784eb3d6..e6d91184460 100644
--- a/erpnext/support/doctype/support_ticket/support_ticket.py
+++ b/erpnext/support/doctype/support_ticket/support_ticket.py
@@ -48,7 +48,13 @@ class DocType(TransactionBase):
 			where parent = %s order by creation desc limit 1
 			""", self.doc.name)
 			
-		return '\n\n=== In response to ===\n\n' + tmp[0][0] 
+		if not tmp:
+			tmp = webnotes.conn.sql("""
+				SELECT description from `tabSupport Ticket`
+				where name = %s
+			""", self.doc.name)
+
+		return '\n\n=== In response to ===\n\n' + tmp[0][0]
 		
 	def make_response_record(self, response, from_email = None, content_type='text/plain'):
 		"""