diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index ecc9fcfe829..99a4e04b7d0 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -9,15 +9,17 @@ frappe.ui.form.on("Issue", {
 			};
 		});
 
-		frappe.db.get_value("Support Settings", {name: "Support Settings"},
-			["allow_resetting_service_level_agreement", "track_service_level_agreement"], (r) => {
-				if (r && r.track_service_level_agreement == "0") {
-					frm.set_df_property("service_level_section", "hidden", 1);
-				}
-				if (r && r.allow_resetting_service_level_agreement == "0") {
-					frm.set_df_property("reset_service_level_agreement", "hidden", 1);
-				}
-		});
+		if (frappe.model.can_read("Support Settings")) {
+			frappe.db.get_value("Support Settings", {name: "Support Settings"},
+				["allow_resetting_service_level_agreement", "track_service_level_agreement"], (r) => {
+					if (r && r.track_service_level_agreement == "0") {
+						frm.set_df_property("service_level_section", "hidden", 1);
+					}
+					if (r && r.allow_resetting_service_level_agreement == "0") {
+						frm.set_df_property("reset_service_level_agreement", "hidden", 1);
+					}
+			});
+		}
 
 		if (frm.doc.service_level_agreement) {
 			frappe.call({