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# Common Issues
On this page, you’ll find a detailed FAQ covering various topics related to EeveeSpotify, answers to common questions, and more.
If you're facing an issue, read this document before opening it on GitHub.
# Versions and Support
***
If you have a paid certificate from a signing service, you can install the version with the patched prefix, which will fix widgets. If you don’t need widgets or are using AltStore, SideStore, Sideloadly, or TrollStore, install the original version.
## Unable to Play Songs
_References: Too many_
### If all tracks are skipped, a song stops as soon as you play it, songs play in a random order, you see the "You discovered a Premium feature" popup when trying to play a song, or encounter other restrictions,
You can only use Spotify abroad for 14 days. Connect to a VPN server in any country, change your region at [accounts.spotify.com](https://accounts.spotify.com), then sign out and log back into Spotify with the VPN enabled.
EeveeSpotify officially supports both Spotify versions 8.9.8 and 9.0.48 (the last versions that run on iOS 14 and 15). If you are on either of these two OS versions, jailbreak your device and install the latest .deb from the releases on GitHub, along with the latest available Spotify from the App Store. Reset data within the EeveeSpotify settings afterwards so it will patch Premium.
***
EeveeSpotify only supports iOS and iPadOS and is not planned to be supported on other platforms. You can sideload the iPadOS version on an Apple Silicon Mac, though.
There might be an issue not caused by EeveeSpotify. For example, Smart Shuffle is not affected by the tweak at all. If you encounter an error, enable Smart Shuffle again and avoid scrolling through songs excessively. Also, always test and refrain from reporting original Spotify issues, such as being unable to share lyrics on Instagram/Facebook when colors are changed, songs count truncated in liked songs or horizontal rotation UI bugs.
EeveeSpotify versions are released automatically alongside Spotify versions on the App Store and are uploaded to [GitHub Releases](https://github.com/whoeevee/EeveeSpotify/releases) and the [EeveeSpotify IPAs](https://t.me/SpotilifeIPAs) Telegram channel. For repository links you can add to your signing app, see [Repositories](https://github.com/whoeevee/EeveeSpotify/tree/swift/Repositories). If you would like to make your own IPA, make sure you inject the SwiftProtobuf, Orion, and CydiaSubstrate frameworks.
If you're experiencing a crash, install the debug tweak from Github Actions and open an issue with the crash log and console messages with "EeveeSpotify". Consider using [Cr4shed Rootless](https://github.com/crazymind90/Cr4shed-Rootless) to provide more detailed logs. If you have jailbreak and installed EeveeSpotify with TrollStore, disable tweak injection with Choicy.
## CarPlay, Siri and Dynamic Island/Lockscreen
## Sideloading
To use CarPlay, you need to either install the tweak on a jailbroken device, use TrollStore, or have a paid certificate with a CarPlay entitlement. Some additional setup steps may be required, which are described in the [related issues](https://github.com/whoeevee/EeveeSpotify/issues?q=CarPlay%20sort%3Acomments-desc).
There might be an issue with your sideloading method. Widgets work only with TrollStore, and CarPlay only with TrollStore or a certificate with CarPlay entitlements. To navigate to a song from the lock screen, control center, or Dynamic Island, and to use Spatial Audio or Siri, change the app and bundle identifiers to match your provisioning profile (https://github.com/whoeevee/EeveeSpotify/issues/32).
To use Siri, you need to either install the tweak on a jailbroken device, use TrollStore, or have a paid certificate with a Siri entitlement.
## Feature Requests
If you’re using a paid certificate, to navigate to a song from the lock screen, control center, or Dynamic Island, and to use Spatial Audio or Siri, change the app and bundle identifiers to match your provisioning profile (https://github.com/whoeevee/EeveeSpotify/issues/32).
EeveeSpotify does not accept large feature requests. Options to disable podcasts, add themes like Spicetify, enable true shuffle, and similar features also will not be implemented, so please refrain from opening issues about them. However, pull requests are always appreciated. If you can implement something useful, feel free to submit a PR; it will likely be merged.
# Feature Requests
Read the [Restrictions](https://github.com/whoeevee/EeveeSpotify?tab=readme-ov-file#restrictions) to learn about which Premium features are server-sided.
EeveeSpotify does not accept free feature requests. If you need something, feel free to implement it yourself, or submit a pull request if you think others may find it useful. If you’re willing to pay for a feature, open an issue to discuss further opportunities.
## Releases
Read the [Restrictions](https://github.com/whoeevee/EeveeSpotify?tab=readme-ov-file#restrictions) to learn which Premium features are server-sided and will never work without a Premium subscription.
EeveeSpotify versions are typically released alongside Spotify versions on the App Store. You can get the latest IPAs on [Github Releases](https://github.com/whoeevee/EeveeSpotify/releases) or [EeveeSpotify IPAs](https://t.me/SpotilifeIPAs). For repository links you can add to your signing app, see [Repositories](https://github.com/whoeevee/EeveeSpotify/tree/swift/Repositories). If you would like to make your own IPA, make sure you've injected SwiftProtobuf, Orion, and CydiaSubstrate frameworks.
# Troubleshooting & Issues
EeveeSpotify only supports iOS and iPadOS and is not planned to be supported on other platforms. You can easily search for different projects with lots of features.
## Something Went Wrong
If you're unable to sign in, see [the reason and workarounds](https://github.com/whoeevee/EeveeSpotify/blob/swift/something-went-wrong.md).
## Lyrics Not Showing Up
If you see the “Couldn't load the lyrics for this song” message and no lyrics load, try resetting the data within the EeveeSpotify settings. If that doesn't help, go to the Patching section and enable Overwrite Configuration.
## Premium Not Working
If all tracks are skipped, a song stops as soon as you play it, songs play in a random order, you see the “You discovered a Premium feature” popup when trying to play a song, or you encounter other restrictions:
You can only use Spotify abroad for 14 days. Connect to a VPN server in any country, change your region at accounts.spotify.com, then sign out and log back into Spotify with the VPN enabled.
This issue is solely related to your account region, and there are no other solutions. Do not enable “Overwrite Configuration” or make any other changes. If your region is already set, still connect to a VPN, change your region to some else, sign out, and then log back into the Spotify app.
## Downloading
Downloading is not, and will never be, implemented in EeveeSpotify. While it is technically possible to intercept the audio stream or use third-party APIs, downloading simply will not be included in EeveeSpotify: the developer uses SoundCloud.
However, opening a pull request is always welcome. If you are a developer and manage to implement downloading that works flawlessly and natively (without third-party menus, UI elements, etc.), you will be considered a true legend and mentioned at the top of the README, contributors screen, and elsewhere.
You may see a “Download local playlist” option. This is specifically for downloading playlists that contain only local tracks from your PC within a Wi-Fi network.
Any issues regarding downloading of any kind will be closed.
## Spotify Connect
It is known that when using Spotify Connect, you may encounter ads, be unable to skip tracks, and experience other limitations. The music is streamed directly from Spotify’s cloud to the connected device, while your phone acts only as a remote control. This is beyond EeveeSpotify’s control. If you want to avoid these limitations, use Bluetooth instead.
## Ads on Homescreen
You may see ads on the home screen. This is a known issue and will not be fixed, as it is a real challenge. To learn more, read the contents of issue https://github.com/whoeevee/EeveeSpotify/issues/422.
## Ads in Podcasts
You may see ads in podcasts. It’s surprising, but this is Spotify’s default behavior, even on Premium accounts. This won't be fixed, just skip the ads.
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