deflock/api/kb/CLAUDE.md

kb/

Knowledge base grounding content for the AI contact-screening classifier in api/ (api/services/AiScreeningClient.ts, api/services/KnowledgeBase.ts).

Convention

• One topic per .md file. Plain markdown, no required frontmatter — write it as canonical Q&A/policy content a human would also want to read.
• The filename is the citable reference: the classifier's kb_reference output field is constrained to exactly the set of .md filenames present here (plus "none"), so the model can only ever cite a document that actually exists — never a hallucinated one.
• Only some classification categories are instructed to ground their answers here rather than answer freely (see api/prompts/contact-screening.md for the exact list). For those categories, if nothing here covers the question, the classifier is instructed to defer to a human (kb-gap tag) instead of inventing policy.
• Files are loaded once when the api/ process starts. Adding or editing a file here requires restarting the API server to take effect.