CalvinBackup/erpnext
1
0
Fork 0
mirror of https://github.com/frappe/erpnext.git synced 2026-03-23 21:22:42 +01:00
Code Issues Packages Projects Releases Wiki Activity

fix(support-settings): disable the auto-close tickets feature if close_issue_after_days is set to 0 (#53499)

Browse Source
This commit is contained in:
diptanilsaha
2026-03-16 17:17:01 +05:30
committed by GitHub
parent b5d24f5971
commit 09dd2f851d
2 changed files with 12 additions and 4 deletions
Download Patch File Download Diff File Expand all files Collapse all files

10
erpnext/support/doctype/issue/issue.py
View File

@@ -227,8 +227,14 @@ def set_status(name: str, status: str):
def auto_close_tickets():
"""Auto-close replied support tickets after 7 days"""
auto_close_after_days = frappe.db.get_single_value("Support Settings", "close_issue_after_days") or 7
"""
Auto-close replied support tickets as defined on `close_issue_after_days` in Support Settings.
Disables the feature if `close_issue_after_days` is set to 0.
"""
auto_close_after_days = frappe.db.get_single_value("Support Settings", "close_issue_after_days")
if not auto_close_after_days:
return
table = frappe.qb.DocType("Issue")
issues = (

6
erpnext/support/doctype/support_settings/support_settings.json
View File

@@ -37,9 +37,11 @@
},
{
"default": "7",
"description": "Set this value to 0 to disable the feature.",
"fieldname": "close_issue_after_days",
"fieldtype": "Int",
"label": "Close Issue After Days"
"label": "Close Issue After Days",
"non_negative": 1
},
{
"fieldname": "portal_sb",
@@ -157,7 +159,7 @@
"hide_toolbar": 1,
"issingle": 1,
"links": [],
"modified": "2026-01-02 18:18:11.475222",
"modified": "2026-03-16 16:33:45.859541",
"modified_by": "Administrator",
"module": "Support",
"name": "Support Settings",